How it Works

OUR MISSION
Wellby is on a mission to make it easier to access a curated group of global women’s health and parenting experts on-demand.
MEMBERSHIP
Non-Members
Non-members can access our on-demand masterclasses, attend live group sessions, join our email list, and follow us on instagram at wellby_app to get information from Wellby experts.
Free Membership
Membership is free – just pay per service! Sign up by creating an account or using a sign in partner (like Google). Only members have the ability to connect one-on-one with Wellby experts with our convenient Q & A service or online appointments.
How to Ask a Wellby Expert a Question
How to Book an Appointment
Click “Submit a Question” on the in-app homepage or on a given profile. Or click “Browse Experts” on the teal in-app navigation to view and select an expert. (Tip: use the search function to filter results by category).
Submit by by video, audio, or text. You can record in advance and upload or use the app to record (depending on your browser or device). The more detail the better.
View final price and confirm. You can add a promo code on this page if you have one.
You will be notified by email and on your dashboard when you have a personalized video response back (usually 24-48 hours later).
Go to the ‘Submitted Questions’ page within the ‘Your Account’ drop-down menu in-app or by clicking ‘Video Answers’ in the teal navigation.
Leave a thumbs up or down and comment for the expert. The answer is all yours – download and share your with a friend!
Click “Book an Appointment” or “Browse Experts” on the teal in-app navigation to view and select an expert. (Tip: use the search function to filter results by category).
Click “Book an Appointment” to view the expert’s calendar on Wellby and book a 10, 20, 30, 45 or 60 minute appointment. If you don’t see this button then you will see a “Request Availability” button instead and this will connect to the Wellby Concierge to get you booked in. (Tip: when an expert is online a bright red button will appear under their picture that says ‘Talk Now’. This means you can jump right into a 10 minute appointment!)
Wellby Concierge gives you the option to chat by text msg, phone, or email. If using the concierge, Wellby will update the expert’s calendar for them and send you a message back with the link to their profile to book the appointment.
View final price and confirm. You can add a promo code on this page if you have one.
You will received an email confirmation of your appointment. To receive appointment reminders by text message go to “Your Account” and edit your profile by adding your phone number, clicking ‘save changes’, and then also verifying your mobile.
Don’t forget to add your appointment to your calendar. Some emails show the option to add to calendar at the top of the appointment reminder email. Then sign in and go to ‘Appointments” to see your upcoming appointments.
Turn on your video and audio (accept permissions on your personal device) and refresh the page if any issues. If you want to remain fully anonymous you can chat via audio and/or use the chat messenger. You will be able to request an extension to your appointment (if the expert agrees). In final 2 minutes a countdown clock appears. Click “End appointment” before it runs out or you will be charged the listed overtime price per minute.
To cancel your appointment please contact support@wellby.net or call/text 855-788-0643.
Leave a thumbs up or down and comment for the expert.

How to Ask a Wellby Expert a Question

Click “Submit a Question” on the in-app homepage or on a given profile. Or click “Browse Experts” on the teal in-app navigation to view and select an expert. (Tip: use the search function to filter results by category).
Submit by by video, audio, or text. You can record in advance and upload or use the app to record (depending on your browser or device). The more detail the better.
View final price and confirm. You can add a promo code on this page if you have one.
You will be notified by email and on your dashboard when you have a personalized video response back (usually 24-48 hours later).
Go to the ‘Submitted Questions’ page within the ‘Your Account’ drop-down menu in-app or by clicking ‘Video Answers’ in the teal navigation.
Leave a thumbs up or down and comment for the expert. The answer is all yours – download and share your with a friend!

How to Book an Appointment

Click “Book an Appointment” or “Browse Experts” on the teal in-app navigation to view and select an expert. (Tip: use the search function to filter results by category).
Click “Book an Appointment” to view the expert’s calendar on Wellby and book a 10, 20, 30, 45 or 60 minute appointment. If you don’t see this button then you will see a “Request Availability” button instead and this will connect to the Wellby Concierge to get you booked in. (Tip: when an expert is online a bright red button will appear under their picture that says ‘Talk Now’. This means you can jump right into a 10 minute appointment!)
Wellby Concierge gives you the option to chat by text msg, phone, or email. If using the concierge, Wellby will update the expert’s calendar for them and send you a message back with the link to their profile to book the appointment.
View final price and confirm. You can add a promo code on this page if you have one.
You will received an email confirmation of your appointment. To receive appointment reminders by text message go to “Your Account” and edit your profile by adding your phone number, clicking ‘save changes’, and then also verifying your mobile.
Don’t forget to add your appointment to your calendar. Some emails show the option to add to calendar at the top of the appointment reminder email. Then sign in and go to ‘Appointments” to see your upcoming appointments.
Turn on your video and audio (accept permissions on your personal device) and refresh the page if any issues. If you want to remain fully anonymous you can chat via audio and/or use the chat messenger. You will be able to request an extension to your appointment (if the expert agrees). In final 2 minutes a countdown clock appears. Click “End appointment” before it runs out or you will be charged the listed overtime price per minute.
To cancel your appointment please contact support@wellby.net or call/text 855-788-0643.
Leave a thumbs up or down and comment for the expert.

How to Earn (and Share) Wellby Dollars

Within the “My Account” menu in-app you will see “My Referrals”. Go here to tell a friend about Wellby. When they sign up they get $15 and once they conduct a service, YOU will receive $15 automatically onto your account.

Become a member

Connect with fun, inspiring experts curated from around the world excited to support you with evidence based information. Kick back in your comfy clothes and get answers or coaching from the comfort of your own home. No membership fees.

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