Click “Book an Appointment” or “Browse Experts” on the teal in-app navigation to view and select an expert. (Tip: use the search function to filter results by category).
Click “Book an Appointment” to view the expert’s calendar on Wellby and book a 10, 20, 30, 45 or 60 minute appointment. If you don’t see this button then you will see a “Request Availability” button instead and this will connect to the Wellby Concierge to get you booked in. (Tip: when an expert is online a bright red button will appear under their picture that says ‘Talk Now’. This means you can jump right into a 10 minute appointment!)
Wellby Concierge gives you the option to chat by text msg, phone, or email. If using the concierge, Wellby will update the expert’s calendar for them and send you a message back with the link to their profile to book the appointment.
View final price and confirm. You can add a promo code on this page if you have one.
You will received an email confirmation of your appointment. To receive appointment reminders by text message go to “Your Account” and edit your profile by adding your phone number, clicking ‘save changes’, and then also verifying your mobile.
Don’t forget to add your appointment to your calendar. Some emails show the option to add to calendar at the top of the appointment reminder email. Then sign in and go to ‘Appointments” to see your upcoming appointments.
Turn on your video and audio (accept permissions on your personal device) and refresh the page if any issues. If you want to remain fully anonymous you can chat via audio and/or use the chat messenger. You will be able to request an extension to your appointment (if the expert agrees). In final 2 minutes a countdown clock appears. Click “End appointment” before it runs out or you will be charged the listed overtime price per minute.
To cancel your appointment please contact firstname.lastname@example.org or call/text 855-788-0643.
Leave a thumbs up or down and comment for the expert.